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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carl Marc

Carl Marc

August 7, 2025

5  out of  5
rating by Carl Marc
"Great customer service and amazing folks here at Robs. Randomly picked up the phone and had an amazing life changing experience. I received an offer that I never thought would be important not only for myself, but for my family as well. You’re with the right hands"
We responded:
"Thank you, Carl Marc! I'm happy to hear about your positive experience with our team. It's wonderful that the offer you received has made such a meaningful impact on you and your family. If you ever need anything else, feel free to reach out!"
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Valentina Rojas

July 31, 2025

5  out of  5
rating by Valentina Rojas
"Veronica was very helpful on the phone, quick and easy!"
We responded:
"Valentina, thank you for your feedback! I'm happy to hear that Veronica was able to assist you efficiently over the phone. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Fitzgerald Bud

July 29, 2025

5  out of  5
rating by Fitzgerald Bud
"Outstanding customer service with better rates than the competition. Veronica provided great explanation on rates."
We responded:
"Thank you for your review, Fitzgerald! I'm happy to hear that you received outstanding customer service and competitive rates. Veronica is indeed fantastic at explaining our rates clearly. If you have any more questions or need assistance, feel free to reach out anytime!"
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Stan Rhodes

July 22, 2025

5  out of  5
rating by Stan Rhodes
"Held a policy with them for 4 years now. I have never had an issue. They don't bombard me with emails, calls or texts. They've always hired friendly and competent staff. Overall love for the State Farm and this branch."
We responded:
"Thank you for the amazing review. Our team works hard to provide a great insurance experience and we are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our family and look forward to continuing our relationship!"
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Linda Barker

July 22, 2025

5  out of  5
rating by Linda Barker
"I love the fact that no matter what time I call they always prompt to get my problem resolved. Thanks state farm insurance for all you do for our family needs.."
We responded:
"Linda, thank you for your wonderful feedback! I'm happy to know that our team is consistently prompt in addressing your needs. We’re grateful to be part of your family's insurance journey. Let us know if there's anything else we can assist you with!"
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Luis Rohena

July 18, 2025

5  out of  5
rating by Luis Rohena
"I highly recommend them! I received a great quote from them that saved me a lot of money compared to my previous insurance. The customer service in this location is excellent. Mirian helped us get onboard and explained everything to me. I had all my questions answered professionally."
We responded:
"Luis, thank you for your wonderful feedback! I'm happy to hear that you received a great quote and experienced excellent customer service. Mirian is indeed a valuable part of our team, and I'm glad she could assist you so well. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Abe Thomas

July 15, 2025

5  out of  5
rating by Abe Thomas
"Veronica was great in terms of communication and matching up coverage for what I had currently. They also saved me a good chunk of change! Great service!"
We responded:
"Thank you for your review, Abe! I'm happy to hear that Veronica provided excellent communication and helped align your coverage while saving you money. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
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Charlie Dang

June 25, 2025

5  out of  5
rating by Charlie Dang
"Veronica was great very helpful she help us above and beyond and got me the best deal for me I’m very grateful and glad I’m in good hands she explained everything throughly she’s awesome !"
We responded:
"Hey, Charlie! Thanks so much for letting us know Veronica provided such excellent service and helped you find the right insurance at a great rate. It's wonderful to know you feel well taken care of. If you have any more questions or need assistance, feel free to reach out anytime!"
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Raul Rivero

June 17, 2025

5  out of  5
rating by Raul Rivero
"Muy buena la atención al cliente"
We responded:
"¡Gracias, Raul! Me alegra saber que estás satisfecho con nuestra atención al cliente. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
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Khyrsys J Ayala Aviles

June 6, 2025

5  out of  5
rating by Khyrsys J Ayala Aviles
"Maggy es una de las personas mas amable que conosco!! Se la recomiendo 💯 ."
We responded:
"¡Gracias, Khyrsys! Me alegra saber que Maggy ha sido tan amable contigo. Valoramos mucho tus recomendaciones. Si necesitas algo más, estamos aquí para ayudarte."
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Daphene Hughes

June 4, 2025

5  out of  5
rating by Daphene Hughes
"I have been with State Farm many years. Rob Semans office helped me fix problems when my license was suspended for no insurance. This was due to another agent of State Farm that retired suddenly. They worked with me and found the problem and saved me a lot of money. This is exactly why I used State Farm. They stick behind their clients. Daphene Hughes"
We responded:
"Thank you, Daphene! I'm happy to hear that our office was able to assist you during a challenging time. It's wonderful to know that we could help resolve the issue and save you money. We’re always here to support you with any insurance needs. Let us know if there's anything else we can do for you!"
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Christina Rodriguez

June 4, 2025

5  out of  5
rating by Christina Rodriguez
"Wendy was so helpful getting me transferred from GA to FL! She was patient, helpful and very thorough when setting up my policies. Highly recommend speaking with Wendy!"
We responded:
"Thank you, Christina! I'm happy to hear that Wendy was able to assist you with your transfer and policy setup. We appreciate your recommendation and are here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Anthony Blocker

June 2, 2025

5  out of  5
rating by Anthony Blocker
"Very helpful"
We responded:
"Thank you, Anthony! I'm happy to hear that you found our service very helpful."
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Oscar Goscar

May 30, 2025

5  out of  5
rating by Oscar Goscar
"Nice people great service."
We responded:
"Thank you, Oscar! I'm happy to hear you enjoyed the service and found our team pleasant to work with. Thanks for choosing us! "
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Angelica

May 28, 2025

5  out of  5
rating by Angelica
"La persona que me atendió (Margarita) fue muy profesional, cada proceso fue explicado detalladamente"
We responded:
"¡Gracias por compartir tu experiencia, Angelica! Nos alegra saber que cada paso fue explicado con claridad y que recibiste una atención profesional. Estamos aquí para ayudarte cuando lo necesites y agradecemos que hayas tomado el tiempo para dejarnos tu opinión."
Profile photo of Arisleydis Segreo rosales

Arisleydis Segreo rosales

May 19, 2025

5  out of  5
rating by Arisleydis Segreo rosales
"Mirian is the best agent… Recommended 100%"
We responded:
"Thank you, Arisleydis, for your wonderful feedback! I'm glad to know that Mirian has provided you with exceptional service. We truly appreciate your recommendation!"
Profile photo of Arisleydis Segreo rosales

Arisleydis Segreo rosales

May 19, 2025

5  out of  5
rating by Arisleydis Segreo rosales
"Mirian is the best agent… Recommended 100%"
We responded:
"Thank you, Arisleydis, for your wonderful feedback! I'm glad to know that Mirian has provided you with exceptional service. We truly appreciate your recommendation!"
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Shirley Bowen

May 12, 2025

5  out of  5
rating by Shirley Bowen
"Great service!Wendy and Maggie are amazing"
We responded:
"Thank you for the five-stars, Shirley! Maggie and our office are here for you whenever you need us and is honored you have chosen us to protect what matters most. "
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Lansing Gilmore

May 8, 2025

5  out of  5
rating by Lansing Gilmore
"Veronica Luna was extremely helpful. I had several queries about my car insurance policy; Veronica responded quickly and provided peace of mind. World-class service, HIGHLY recommended."
We responded:
"I'm pleased to hear about the exceptional service you received! We're grateful for your positive feedback and glad we could provide clear explanations and savings on your auto insurance policy. Thank you for recommending us! If you have any more questions, feel free to reach out."
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jeyden Melendez

May 7, 2025

5  out of  5
rating by jeyden Melendez
"Veronica helped me and a couple friends with insurance for our jetskis! she was very helpful and went step by step to make we picked every single option we wanted and needed! I recommend this office 100%"
We responded:
"Thank you, Jeyden, for sharing your experience! I'm happy to hear that Veronica was able to assist you and your friends with your insurance needs. It's great to know she guided you through each option to ensure you got exactly what you wanted. We appreciate your recommendation and are here for any future insurance needs or questions!"
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Chris B

May 6, 2025

5  out of  5
rating by Chris B
"Great service the agent Wenedy was the best and give me the best quotes and best transition process from progressive to state farm!"
We responded:
"Thank you, Chris, for your wonderful feedback! I'm happy to know that Wenedy provided you with excellent service and made the transition process smooth!"
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Janet Munson

May 2, 2025

5  out of  5
rating by Janet Munson
"Professional, friendly, thorough service. Love the care I receive when I call. No matter what I ask, it is no trouble and a rapid response follows. Low insurance premiums for this safe driver year after year. Thank you. May you enjoy a blessed day ."
Profile photo of Nazim Ali

Nazim Ali

April 28, 2025

5  out of  5
rating by Nazim Ali
"I worked with Wendy Salazar to get insurance for my vehicle, she was very kind and informative not to mention quick the office was very inviting. I’m Very happy with the insurance plan that was offered."
We responded:
"Thank you, Nazim, for sharing your experience! I'm glad to hear that Wendy was able to assist you with your insurance needs and that you found our office welcoming. It's wonderful to know you're satisfied with the insurance plan."
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albert curry

April 28, 2025

5  out of  5
rating by albert curry
"I’ve been a faithful member of State Farm insurance for a few decades and they have Always been a team / company in the industry that I’ve dealt with and have treated me fairly, my experience today with Veronica including the past week on returning and bundling both my homeowners and vehicle insurance was no difference thank you again Veronica."
We responded:
"Hey, Albert! Thanks so much for taking a moment to support our Winter Haven agency and give a shoutout to Veronica. It’s rewarding to hear that she made your experience with combining home and auto insurance as smooth and helpful as usual. She is committed to providing excellent service, and your recognition means a lot to her and the entire team. We’re honored to have you as part of our Rob Semans State Farm family!"
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Sheila De Jesús

April 25, 2025

5  out of  5
rating by Sheila De Jesús
"Verinica was very helpful she answered all my questions I got great deal with them and a good service. Buen servicio y Buenas ofertas gracias Veronica por Tu Buen Servicios encantada con tus bajos precios."
We responded:
"Thank you, Sheila, for sharing your experience! I'm delighted to know that Veronica was able to assist you effectively and provide you with a great deal. It's wonderful to hear that you're satisfied with the service and pricing. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"