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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mary Benson

Mary Benson

December 23, 2024

4  out of  5
rating by Mary Benson
"The rep (Veronica) that I spoke to was very thorough and took the time yo explain the policy terms thoroughly where I could understand in layman terms. Thank you Veronica and I look forward to being a client of State Farm."
We responded:
"Thank you, Mary, for sharing your experience! I'm glad to hear that Veronica was able to explain the policy terms clearly and thoroughly. We appreciate your feedback and are excited to have you with us at State Farm. If you have any questions or need further assistance, please feel free to reach out."
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Vicente Garcia

December 20, 2024

5  out of  5
rating by Vicente Garcia
"Veronica Luna was great helped me with my insurance needs thank you very much"
We responded:
"Thank you, Vicente! I'm glad to hear that Veronica was able to assist you with your insurance needs. We appreciate your feedback and are here to help with any future questions or needs you may have."
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Yvette Jackson

December 16, 2024

5  out of  5
rating by Yvette Jackson
"I have had insurance with them for 22 years always has been a Excellent service always helps with Any issue that I have had. And the staff is Amazing especially Veronica Luna. Thank you for all do To make the experience great"
We responded:
"Thank you, Yvette, for your kind words and for being with us for 22 years! I'm so glad to hear that you've consistently received excellent service and that our team, especially Veronica, has been able to assist you with any issues. We truly appreciate your loyalty and are here to help with anything you need."
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Jenson Hunter

December 16, 2024

5  out of  5
rating by Jenson Hunter
"Wendy is the best!! Thank you for great service and explaining my policy to me in a way I could understand. Someone give her a raise!!!"
We responded:
"I'm so glad to hear about your positive experience with Wendy! Her ability to clearly explain policies is truly valuable, and we're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out. Thank you for your feedback!"
Profile photo of Rebecca Harris

Rebecca Harris

December 16, 2024

5  out of  5
rating by Rebecca Harris
"This State Farm office has the best customer service I've received as a client in over 25 years in 3 different states. The agents are friendly, efficient, knowledgeable and listen to your concerns. I wouldn't consider using any other office."
We responded:
"Thank you so much, Rebecca, for your wonderful feedback! We're happy to know that our team has made such a positive impact on your experience over the years. Our commitment is to provide friendly, efficient, and attentive service, and we're grateful for your trust in us. If you ever need assistance or have questions, don't hesitate to reach out. We're here to help!"
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gustavo jimenez

December 13, 2024

5  out of  5
rating by gustavo jimenez
"Veronica was an awesome help got me great coverage for my car for a great price much appreciated !! Thanks again Veronica !!"
We responded:
"Gustavo, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Pedro

December 11, 2024

5  out of  5
rating by Pedro
"The best experience ever, it’s my first time doing this type of stuff and the customer service was amazing!!!! BIG SHOUT OUT TO Wendy Salazar for helping me out and making this experience possible and easy."
We responded:
"Thank you, Pedro, for sharing your wonderful experience! I'm so happy to know that your first time with us was enjoyable and that our customer service met your expectations. Wendy is indeed a fantastic part of our team, and we're grateful for her dedication to making your experience smooth and easy. If you need any assistance, feel free to reach out. We're here to help!"
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Tony Lisbon

December 11, 2024

5  out of  5
rating by Tony Lisbon
"Great customer service"
We responded:
"Thank you, Tony! I'm really happy you had a positive experience with our customer service. Looking forward to assisting you again!"
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krisha camus

December 6, 2024

5  out of  5
rating by krisha camus
"Review for Excellent Customer Service for Jaime Rieves I had the pleasure of working with Jaime Rieves regarding my auto insurance, and I couldn’t be more impressed with the exceptional service I received. Jaime was knowledgeable, efficient, and went above and beyond to ensure all my questions were answered and my concerns addressed. Their professionalism and friendly approach made the entire process smooth and stress-free. I truly appreciate the time and effort Jaime dedicated to helping me, and I feel confident and well-supported with my auto insurance. Thank you, Jaime, for your outstanding customer service! You are truly an asset to your team."
We responded:
"Krisha, Thank you for sharing your experience with Jaime! I'm glad to hear that Jaime provided you with such knowledgeable and efficient service. It's wonderful to know that all your questions and concerns were thoroughly addressed, making the process smooth and stress-free. Jaime's professionalism and friendly approach are indeed valuable to our team, and we're grateful for your kind words. If you ever need further assistance or have more questions, our office is here to help. Best regards, Rob Semans"
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K B

December 5, 2024

5  out of  5
rating by K B
"Rob Semans' team has been taking care of our insurance needs for over 20 years. Everyone has been friendly, helpful, and professional. Thanks for the great service!"
We responded:
"K B, thank you so much for your kind words and for being with us for over 20 years! We're happy to know that our team has consistently provided friendly, helpful, and professional service. We truly appreciate your trust and loyalty. If you ever need anything, we're always here to help!"
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Ryan Parsons

November 26, 2024

5  out of  5
rating by Ryan Parsons
"State Farm has been the best experience I’ve had when it comes to insurance, constantly trying to find savings where they can and bundling up everything I need for the best price. I highly recommend using State Farm to anyone seeking insurance and especially going through Veronica and Jamie they’re the best!"
We responded:
"Ryan, thank you for your wonderful review! We're glad to know that you've had such a positive experience with our office. Veronica and Jamie are indeed fantastic, and we're grateful to have them on our team. It's great to hear that our efforts to find savings and bundle your needs have been beneficial. If you ever need anything else, don't hesitate to reach out!"
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yvonne matchett

November 22, 2024

5  out of  5
rating by yvonne matchett
"Veronica is my hero. Her customer service for business / commercial / auto policy is outstanding. I was pressing for time due to insurances dropping ppl for no reason what so ever. State Farm and Veronica came through for my business World Class Air LLC. Thank you"
We responded:
"Yvonne, thank you for your wonderful review! I'm so happy to hear that Veronica provided outstanding customer service for your business, World Class Air LLC. We understand how stressful it can be when insurance policies are unexpectedly dropped, and I'm glad Veronica could assist you promptly. Your kind words mean a lot to us, and we're always here to help with any future needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Keith Smith

November 19, 2024

5  out of  5
rating by Keith Smith
"Veronica was so very helpful is assisting and advising me on insurance products that fit my situation and needs. Thank-you so very much!"
We responded:
"Keith, thank you for your kind words! I'm glad to hear that Veronica was able to assist and advise you on the insurance products that best fit your needs. We appreciate your feedback and are always here to help with any future questions or needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Marvin Bonny

November 14, 2024

5  out of  5
rating by Marvin Bonny
"Your agent was very helpful and knowledgeable answered all my questions in a timely manner great transaction and communication"
We responded:
"Marvin, thank you for your wonderful review! I'm glad our agent could assist you effectively and provide the answers you needed. It's great to know the communication and transaction met your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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brett reckart

November 12, 2024

5  out of  5
rating by brett reckart
"Always a great experience when talking with my agent and their staff. Thank you guys for all your help"
We responded:
"Brett, I'm glad to know you always have a great experience with our team. We appreciate your kind words and are here whenever you need us. Thanks for your continued business! - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Julio Sanchez

November 8, 2024

5  out of  5
rating by Julio Sanchez
"Porscha was very helpful nd made the process easy nd quick !"
We responded:
"Julio, thank you for your wonderful review! I'm glad to hear that Porscha was able to assist you efficiently and make the process smooth. We appreciate your feedback and look forward to helping you with any future needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
Profile photo of Belinda Jones

Belinda Jones

November 6, 2024

5  out of  5
rating by Belinda Jones
"Wendy is courteous and super helpful. 100 percent in customer service. Thanks Wendy for giving me such a good rate in auto insurance!"
We responded:
"Belinda, thank you for your wonderful review! I'm happy to hear that Wendy provided you with courteous and helpful service. It's great to know she was able to get you a good rate on your auto insurance. We appreciate your feedback. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
Profile photo of Gloria Morales

Gloria Morales

November 6, 2024

5  out of  5
rating by Gloria Morales
"Thank you Veronica for helping me and taking care of me with kindness by solving all my questions"
We responded:
"Thank you, Gloria! I'm happy Veronica was able to assist you with kindness and answer all your questions. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
Profile photo of Mariel Sepulveda

Mariel Sepulveda

November 1, 2024

5  out of  5
rating by Mariel Sepulveda
"Margaret “Maggie” Lopez was very kind, friendly, professional, and knowledgeable. When she was not in the office, the other staff members were just as friendly and helpful, ready to help if needed. If you’re looking for a trusting team that will help you with your insurance needs, I highly recommend giving the Rob Sermons office a call!"
We responded:
"Mariel, thank you for your wonderful review! I'm glad to hear that Maggie and the rest of our team were able to provide you with such a positive experience. We strive to be friendly, professional, and knowledgeable in all our interactions. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
Profile photo of Erica Myers

Erica Myers

November 1, 2024

5  out of  5
rating by Erica Myers
"Very professional and a great person."
We responded:
"Erica, thank you for your kind words! I'm happy to know you found our service professional. Your feedback means a lot to us. If you ever need anything in the future, we're here to help. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
Profile photo of Aurelia Lopez

Aurelia Lopez

October 31, 2024

5  out of  5
rating by Aurelia Lopez
"Excellent"
We responded:
"Thank you, Aurelia! I'm glad you had an excellent experience with our office. Your feedback means a lot to us. If you need any assistance in the future, we're here to help. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
Profile photo of tarwerg

tarwerg

October 31, 2024

5  out of  5
rating by tarwerg
"I had a good experience with Rob semans for few years now . and is only getting better . thanks for the service"
We responded:
"Thank you, Tarwerg, for your positive feedback! I'm glad to hear that your experience with our office has been consistently good and continues to improve. We truly appreciate your trust and support over the years. If you ever need anything or have any questions, we're here to help! - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Sherry

October 31, 2024

5  out of  5
rating by Sherry
"Veronica was very helpful and professional when I called for assistance. Would recommend this office for your insurance needs"
We responded:
"Thank you, Sherry, for your wonderful review! I'm happy to hear that Veronica provided you with helpful and professional assistance. We truly appreciate your recommendation and are always here for your insurance needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
Profile photo of Ryan Myers

Ryan Myers

October 30, 2024

5  out of  5
rating by Ryan Myers
"Was a very easy to switch to State Farm. Felt very welcomed as soon as I enter the office. Very professional team. Veronica was great."
We responded:
"Ryan, thank you for your kind words! I'm glad you found the switch to State Farm easy and felt welcomed in our office. It's wonderful to hear that Veronica and the rest of the team provided you with professional service. We're here for any future needs you might have. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
Profile photo of Will Alex

Will Alex

October 30, 2024

5  out of  5
rating by Will Alex
"Aleesha was extremely polite and thorough in going over my auto policy ensuring that I was receiving all of my discounts. She also was able to get my policy transferred over from GA to FL as I transitioned back to the state."
We responded:
"Thank you, Will! I'm glad Aleesha could assist you with your auto policy and ensure you received all your discounts. It's wonderful to know she made your transition from GA to FL smooth and hassle-free. We appreciate your feedback and are here for any future needs you may have. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"