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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marvin Bonny

Marvin Bonny

November 14, 2024

5  out of  5
rating by Marvin Bonny
"Your agent was very helpful and knowledgeable answered all my questions in a timely manner great transaction and communication"
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brett reckart

November 12, 2024

5  out of  5
rating by brett reckart
"Always a great experience when talking with my agent and their staff. Thank you guys for all your help"
We responded:
"Brett, I'm glad to know you always have a great experience with our team. We appreciate your kind words and are here whenever you need us. Thanks for your continued business! - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Julio Sanchez

November 8, 2024

5  out of  5
rating by Julio Sanchez
"Porscha was very helpful nd made the process easy nd quick !"
We responded:
"Julio, thank you for your wonderful review! I'm glad to hear that Porscha was able to assist you efficiently and make the process smooth. We appreciate your feedback and look forward to helping you with any future needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Belinda Jones

November 6, 2024

5  out of  5
rating by Belinda Jones
"Wendy is courteous and super helpful. 100 percent in customer service. Thanks Wendy for giving me such a good rate in auto insurance!"
We responded:
"Belinda, thank you for your wonderful review! I'm happy to hear that Wendy provided you with courteous and helpful service. It's great to know she was able to get you a good rate on your auto insurance. We appreciate your feedback. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Gloria Morales

November 6, 2024

5  out of  5
rating by Gloria Morales
"Thank you Veronica for helping me and taking care of me with kindness by solving all my questions"
We responded:
"Thank you, Gloria! I'm happy Veronica was able to assist you with kindness and answer all your questions. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Mariel Sepulveda

November 1, 2024

5  out of  5
rating by Mariel Sepulveda
"Margaret “Maggie” Lopez was very kind, friendly, professional, and knowledgeable. When she was not in the office, the other staff members were just as friendly and helpful, ready to help if needed. If you’re looking for a trusting team that will help you with your insurance needs, I highly recommend giving the Rob Sermons office a call!"
We responded:
"Mariel, thank you for your wonderful review! I'm glad to hear that Maggie and the rest of our team were able to provide you with such a positive experience. We strive to be friendly, professional, and knowledgeable in all our interactions. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Erica Myers

November 1, 2024

5  out of  5
rating by Erica Myers
"Very professional and a great person."
We responded:
"Erica, thank you for your kind words! I'm happy to know you found our service professional. Your feedback means a lot to us. If you ever need anything in the future, we're here to help. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Aurelia Lopez

October 31, 2024

5  out of  5
rating by Aurelia Lopez
"Excellent"
We responded:
"Thank you, Aurelia! I'm glad you had an excellent experience with our office. Your feedback means a lot to us. If you need any assistance in the future, we're here to help. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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tarwerg

October 31, 2024

5  out of  5
rating by tarwerg
"I had a good experience with Rob semans for few years now . and is only getting better . thanks for the service"
We responded:
"Thank you, Tarwerg, for your positive feedback! I'm glad to hear that your experience with our office has been consistently good and continues to improve. We truly appreciate your trust and support over the years. If you ever need anything or have any questions, we're here to help! - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Sherry

October 31, 2024

5  out of  5
rating by Sherry
"Veronica was very helpful and professional when I called for assistance. Would recommend this office for your insurance needs"
We responded:
"Thank you, Sherry, for your wonderful review! I'm happy to hear that Veronica provided you with helpful and professional assistance. We truly appreciate your recommendation and are always here for your insurance needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Ryan Myers

October 30, 2024

5  out of  5
rating by Ryan Myers
"Was a very easy to switch to State Farm. Felt very welcomed as soon as I enter the office. Very professional team. Veronica was great."
We responded:
"Ryan, thank you for your kind words! I'm glad you found the switch to State Farm easy and felt welcomed in our office. It's wonderful to hear that Veronica and the rest of the team provided you with professional service. We're here for any future needs you might have. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Will Alex

October 30, 2024

5  out of  5
rating by Will Alex
"Aleesha was extremely polite and thorough in going over my auto policy ensuring that I was receiving all of my discounts. She also was able to get my policy transferred over from GA to FL as I transitioned back to the state."
We responded:
"Thank you, Will! I'm glad Aleesha could assist you with your auto policy and ensure you received all your discounts. It's wonderful to know she made your transition from GA to FL smooth and hassle-free. We appreciate your feedback and are here for any future needs you may have. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Humberto Rosario

October 28, 2024

5  out of  5
rating by Humberto Rosario
"Veronica was a pleasure to do business with i would recommend this office to anyone seeking a great experience."
We responded:
"Thank you, Humberto! I'm glad Veronica made your experience enjoyable. We appreciate your recommendation and are always here to help with any of your insurance needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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TERESA EDWARDS

October 26, 2024

5  out of  5
rating by TERESA EDWARDS
"I needed help with my homeowners policy. Porscha had to contact Fire Co multiple times to obtain information I needed. Thank you so much, Porscha. I appreciate you."
We responded:
"Thank you, Teresa, for your wonderful review! I'm happy Porscha could assist you with your homeowners policy and get the information you needed. We're grateful for your appreciation and are always here to help with any future needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Belkis Pardo

October 22, 2024

5  out of  5
rating by Belkis Pardo
"Te atienden super bien , los recomiendo muchísimo."
We responded:
"Belkis, Estamos muy contentos de saber que tuviste una excelente experiencia con nosotros. ¡Gracias por recomendarnos! Siempre nos esforzamos por brindar la mejor atención posible. Si necesitas algo más en el futuro, no dudes en contactarnos. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Sherhonda Smith

October 18, 2024

5  out of  5
rating by Sherhonda Smith
"At Rob Semans- State Farm, they are the best! Veronica took care of the matter within minutes. Thank you!"
We responded:
"Sherhonda, thank you for your wonderful review! I'm glad Veronica could assist you so efficiently. We appreciate your kind words and are always here to help with any future needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Betty G

October 17, 2024

5  out of  5
rating by Betty G
"Customer Service IS FANTASTIC at Rob Seman's State Farm Branch. I Had been a longtime customer, went w/Hubby's agency after the wedding. Veronica Luna was a JOY. 'Couldn't beat our current premium, but looking forward to her promised next call to try again in the future...😁"
We responded:
"Betty, thank you for your wonderful review! I'm happy to know that you had such a positive experience with our customer service. Veronica is indeed a joy to work with, and we're grateful to have her on our team. We appreciate your loyalty and look forward to the opportunity to assist you again in the future. If you ever have any questions or need further assistance, don't hesitate to reach out. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Jacky Rodriguez

October 17, 2024

5  out of  5
rating by Jacky Rodriguez
"Un service excellent"
We responded:
"Jacky, I'm very happy you found our service excellent! Your satisfaction is our priority, and it's wonderful to know we met your expectations. If you ever need assistance in the future, our office is here to help. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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jrs S

October 16, 2024

5  out of  5
rating by jrs S
"Very efficient office ( I spoke with Maggie) she’s very knowledgeable, friendly, and helpful. She was quick with responding and all around very pleased. The quote she gave me was $500 - $600 cheaper than my current insurance. Absolutely thrilled with that. We will be switching to State Farm ASAP. Thanks so much Maggie, appreciate your help today."
We responded:
"Maggie and our team are grateful for your kind words! We're happy to know you found our service efficient and helpful. Saving you money on your insurance is fantastic news. We look forward to welcoming you to State Farm. If you need anything else, feel free to reach out. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Jeffrey B

October 16, 2024

5  out of  5
rating by Jeffrey B
"Always courteous and very helpful"
We responded:
"Jeffrey, thank you for your kind words! I'm happy to know you find our team courteous and helpful. We're always here to assist with any of your insurance needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Eric Bennett

October 16, 2024

5  out of  5
rating by Eric Bennett
"I recently was displaced by Hurricane Helene and I lost my vehicle and belongings.I had Geico insurance for 17 years with only 1 claim due to the hurricane. They paid my auto claim and promptly doubled my policy rate. I shopped around for insurance and settled on State Farm. They were very professional and helpful. They provided a much better rate than Geico and maid me feel very satisfied.I highly recommend State Farm"
We responded:
"Eric, thank you for sharing your experience! I'm glad we could assist you during such a challenging time. It's wonderful to know that our team provided you with a better rate and made you feel satisfied with our service. We truly appreciate your recommendation and are here for any future needs or questions you may have. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Head Strong

October 3, 2024

5  out of  5
rating by Head Strong
"Veronica provided exceptional service during our conversation, offering detailed and valuable information while treating me with professionalism and respect. She truly made me feel like more than just another client. Highly recommend!"
We responded:
"Hi, Veronica's dedication to providing detailed and valuable information while maintaining professionalism and respect is truly commendable. I'm glad she made you feel valued during your conversation. Your recommendation means a lot to us! If you ever need further assistance, our office is here to help. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Luis Ortiz

October 2, 2024

5  out of  5
rating by Luis Ortiz
"Our experience with Rob Semans- State Farm, acquiring the insurance for my car was an easy one. Marge was super nice, with an excellent quality to the customer, super recommended."
We responded:
"Luis, thank you for sharing your positive experience with our office! I'm glad to hear that Marge provided excellent customer service and made the process of acquiring car insurance easy for you. We appreciate your recommendation and look forward to assisting you with any future needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Vincent Reid

September 17, 2024

5  out of  5
rating by Vincent Reid
"The young lady at the Rob Semans facility was very professional and explained everything to me very thoroughly… I recommend them to any of my Family and friends, etc."
We responded:
"Vincent, thank you for your wonderful review! I'm glad to hear that our team member provided you with professional and thorough service. We appreciate your recommendation to your family and friends. If you ever need further assistance, we're here to help! - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Juan Miro

September 13, 2024

5  out of  5
rating by Juan Miro
"I had an issue with one of my payments and I contacted the State Farm representative, and she was completely cooperative and help me and educated me on what my options were on how to move forward and deal with the payment issue that I had they completely resolved the issue for me and I am 100% satisfied with the customer service and the attendant that they showed me I’ve been a State Farm Customer for a few years and I absolutely love having my insurance"
We responded:
"Juan, thank you for sharing your experience! I'm glad our representative could assist you with your payment issue and provide you with clear options. It's wonderful to know that you are satisfied with our customer service and have enjoyed being a State Farm customer for years. We appreciate your loyalty and are always here to help with any future needs or questions. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"