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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jen Warren

Jen Warren

February 5, 2025

5  out of  5
rating by Jen Warren
"Thanks Wendy, for exemplary customer service & efficiency!!"
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Christie Smith

February 3, 2025

5  out of  5
rating by Christie Smith
"Wendy was excellent on getting us an auto quote covering all of the areas we needed PLUS explaining each type of coverage! Great job!"
We responded:
"Thank you, Christie, for sharing your experience! I'm happy to hear that Wendy provided you with a reasonable insurance quote and took the time to explain each type of coverage. We appreciate your feedback. Feel free to reach out anytime!"
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Allen Long

January 31, 2025

5  out of  5
rating by Allen Long
"This place saved me a lot of money on my insurance. Everytime I call they are all so helpful. Amazing staff."
We responded:
"Thank you, Allen! I'm happy to know that our team has been able to help you save money on your insurance. It's wonderful to hear that you find our staff helpful whenever you call. We appreciate your feedback and are here for any future needs or questions you might have!"
Profile photo of Maykel Josue Cruz Barillas

Maykel Josue Cruz Barillas

January 31, 2025

5  out of  5
rating by Maykel Josue Cruz Barillas
"Recientemente visité su agencia para solicitar información sobre una póliza, y debo decir que mi experiencia fue muy positiva. Desde el momento en que entré, me sentí bienvenido y cómodo. El ambiente era profesional pero acogedor, lo cual me ayudó a relajarme. El personal fue muy atento y dispuesto a ayudarme. Me sentí escuchado y comprendido, ya que tomaron el tiempo necesario para explicarme todas las opciones disponibles sin prisa."
We responded:
"¡Muchas gracias, Maykel, por compartir tu experiencia tan positiva con nuestra agencia! Nos alegra saber que te sentiste bienvenido y cómodo desde el primer momento. Nuestro equipo se esfuerza por ofrecer un ambiente profesional y acogedor, y es gratificante saber que lo logramos. Estamos aquí para ayudarte con cualquier otra consulta o necesidad que tengas en el futuro. ¡Esperamos verte pronto!"
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G Wright

January 31, 2025

5  out of  5
rating by G Wright
"I had the pleasure of working with Wendy. She was amazing I would recommend her to anyone"
We responded:
"Thank you, G Wright, for sharing your experience! I'm happy to hear that Wendy provided such excellent service. We appreciate your recommendation and are here to help with any future insurance needs!"
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Sonia Agosto

January 18, 2025

5  out of  5
rating by Sonia Agosto
"Representative Wendy Salazar went to far and beyond her duties. She was very professional, and knowledgeable answering all the questions I asked. I switched from Geico to State farm,. Thank you so much."
We responded:
"Thank you, Sonia, for your wonderful feedback! I'm delighted to hear that Wendy provided such professional and knowledgeable service, going above and beyond to assist you. We're grateful you chose to switch to State Farm, and we're here for any future questions or needs you may have. Enjoy your day!"
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Brad Moore

January 17, 2025

4  out of  5
rating by Brad Moore
"Wendy Salazar was prompt and professional. State Farm’s rate on our auto policy was much better than other major carriers. I’d give 5 stars except for the manual nature of the quoting process. That’s a corporate thing, not a reflection on this particular agency."
We responded:
"Thank you, Brad, for sharing your experience with us! I'm glad to hear that Wendy provided prompt and professional service. We appreciate your feedback regarding the quoting process. If there's anything else we can assist you with, please don't hesitate to reach out."
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Hal Rapp

January 6, 2025

5  out of  5
rating by Hal Rapp
"Wendy is my agent, her professionalism was quit apparent. I haven't ever set up an auto insurance policy just over the phone so I was a little nervous giving that much personal information in that manner, Wendy made me feel comfortable very easily, which in my case can be difficult to do. It would be to your advantage to make sure she is happy with her job. Thank you, Harry E. Rapp"
We responded:
"Thank you, Harry, for sharing your experience! I'm happy to know that Wendy's professionalism made setting up your insurance policy a comfortable process. Your feedback about her is truly appreciated, and we'll make sure to keep her satisfaction in mind. If you have any further questions, please feel free to reach out to our office."
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Mary Benson

December 23, 2024

4  out of  5
rating by Mary Benson
"The rep (Veronica) that I spoke to was very thorough and took the time yo explain the policy terms thoroughly where I could understand in layman terms. Thank you Veronica and I look forward to being a client of State Farm."
We responded:
"Thank you, Mary, for sharing your experience! I'm glad to hear that Veronica was able to explain the policy terms clearly and thoroughly. We appreciate your feedback and are excited to have you with us at State Farm. If you have any questions or need further assistance, please feel free to reach out."
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Vicente Garcia

December 20, 2024

5  out of  5
rating by Vicente Garcia
"Veronica Luna was great helped me with my insurance needs thank you very much"
We responded:
"Thank you, Vicente! I'm glad to hear that Veronica was able to assist you with your insurance needs. We appreciate your feedback and are here to help with any future questions or needs you may have."
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Yvette Jackson

December 16, 2024

5  out of  5
rating by Yvette Jackson
"I have had insurance with them for 22 years always has been a Excellent service always helps with Any issue that I have had. And the staff is Amazing especially Veronica Luna. Thank you for all do To make the experience great"
We responded:
"Thank you, Yvette, for your kind words and for being with us for 22 years! I'm so glad to hear that you've consistently received excellent service and that our team, especially Veronica, has been able to assist you with any issues. We truly appreciate your loyalty and are here to help with anything you need."
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Jenson Hunter

December 16, 2024

5  out of  5
rating by Jenson Hunter
"Wendy is the best!! Thank you for great service and explaining my policy to me in a way I could understand. Someone give her a raise!!!"
We responded:
"I'm so glad to hear about your positive experience with Wendy! Her ability to clearly explain policies is truly valuable, and we're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out. Thank you for your feedback!"
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Rebecca Harris

December 16, 2024

5  out of  5
rating by Rebecca Harris
"This State Farm office has the best customer service I've received as a client in over 25 years in 3 different states. The agents are friendly, efficient, knowledgeable and listen to your concerns. I wouldn't consider using any other office."
We responded:
"Thank you so much, Rebecca, for your wonderful feedback! We're happy to know that our team has made such a positive impact on your experience over the years. Our commitment is to provide friendly, efficient, and attentive service, and we're grateful for your trust in us. If you ever need assistance or have questions, don't hesitate to reach out. We're here to help!"
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gustavo jimenez

December 13, 2024

5  out of  5
rating by gustavo jimenez
"Veronica was an awesome help got me great coverage for my car for a great price much appreciated !! Thanks again Veronica !!"
We responded:
"Gustavo, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Pedro

December 11, 2024

5  out of  5
rating by Pedro
"The best experience ever, it’s my first time doing this type of stuff and the customer service was amazing!!!! BIG SHOUT OUT TO Wendy Salazar for helping me out and making this experience possible and easy."
We responded:
"Thank you, Pedro, for sharing your wonderful experience! I'm so happy to know that your first time with us was enjoyable and that our customer service met your expectations. Wendy is indeed a fantastic part of our team, and we're grateful for her dedication to making your experience smooth and easy. If you need any assistance, feel free to reach out. We're here to help!"
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Tony Lisbon

December 11, 2024

5  out of  5
rating by Tony Lisbon
"Great customer service"
We responded:
"Thank you, Tony! I'm really happy you had a positive experience with our customer service. Looking forward to assisting you again!"
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krisha camus

December 6, 2024

5  out of  5
rating by krisha camus
"Review for Excellent Customer Service for Jaime Rieves I had the pleasure of working with Jaime Rieves regarding my auto insurance, and I couldn’t be more impressed with the exceptional service I received. Jaime was knowledgeable, efficient, and went above and beyond to ensure all my questions were answered and my concerns addressed. Their professionalism and friendly approach made the entire process smooth and stress-free. I truly appreciate the time and effort Jaime dedicated to helping me, and I feel confident and well-supported with my auto insurance. Thank you, Jaime, for your outstanding customer service! You are truly an asset to your team."
We responded:
"Krisha, Thank you for sharing your experience with Jaime! I'm glad to hear that Jaime provided you with such knowledgeable and efficient service. It's wonderful to know that all your questions and concerns were thoroughly addressed, making the process smooth and stress-free. Jaime's professionalism and friendly approach are indeed valuable to our team, and we're grateful for your kind words. If you ever need further assistance or have more questions, our office is here to help. Best regards, Rob Semans"
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K B

December 5, 2024

5  out of  5
rating by K B
"Rob Semans' team has been taking care of our insurance needs for over 20 years. Everyone has been friendly, helpful, and professional. Thanks for the great service!"
We responded:
"K B, thank you so much for your kind words and for being with us for over 20 years! We're happy to know that our team has consistently provided friendly, helpful, and professional service. We truly appreciate your trust and loyalty. If you ever need anything, we're always here to help!"
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Ryan Parsons

November 26, 2024

5  out of  5
rating by Ryan Parsons
"State Farm has been the best experience I’ve had when it comes to insurance, constantly trying to find savings where they can and bundling up everything I need for the best price. I highly recommend using State Farm to anyone seeking insurance and especially going through Veronica and Jamie they’re the best!"
We responded:
"Ryan, thank you for your wonderful review! We're glad to know that you've had such a positive experience with our office. Veronica and Jamie are indeed fantastic, and we're grateful to have them on our team. It's great to hear that our efforts to find savings and bundle your needs have been beneficial. If you ever need anything else, don't hesitate to reach out!"
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yvonne matchett

November 22, 2024

5  out of  5
rating by yvonne matchett
"Veronica is my hero. Her customer service for business / commercial / auto policy is outstanding. I was pressing for time due to insurances dropping ppl for no reason what so ever. State Farm and Veronica came through for my business World Class Air LLC. Thank you"
We responded:
"Yvonne, thank you for your wonderful review! I'm so happy to hear that Veronica provided outstanding customer service for your business, World Class Air LLC. We understand how stressful it can be when insurance policies are unexpectedly dropped, and I'm glad Veronica could assist you promptly. Your kind words mean a lot to us, and we're always here to help with any future needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Keith Smith

November 19, 2024

5  out of  5
rating by Keith Smith
"Veronica was so very helpful is assisting and advising me on insurance products that fit my situation and needs. Thank-you so very much!"
We responded:
"Keith, thank you for your kind words! I'm glad to hear that Veronica was able to assist and advise you on the insurance products that best fit your needs. We appreciate your feedback and are always here to help with any future questions or needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Marvin Bonny

November 14, 2024

5  out of  5
rating by Marvin Bonny
"Your agent was very helpful and knowledgeable answered all my questions in a timely manner great transaction and communication"
We responded:
"Marvin, thank you for your wonderful review! I'm glad our agent could assist you effectively and provide the answers you needed. It's great to know the communication and transaction met your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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brett reckart

November 12, 2024

5  out of  5
rating by brett reckart
"Always a great experience when talking with my agent and their staff. Thank you guys for all your help"
We responded:
"Brett, I'm glad to know you always have a great experience with our team. We appreciate your kind words and are here whenever you need us. Thanks for your continued business! - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Julio Sanchez

November 8, 2024

5  out of  5
rating by Julio Sanchez
"Porscha was very helpful nd made the process easy nd quick !"
We responded:
"Julio, thank you for your wonderful review! I'm glad to hear that Porscha was able to assist you efficiently and make the process smooth. We appreciate your feedback and look forward to helping you with any future needs. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"
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Belinda Jones

November 6, 2024

5  out of  5
rating by Belinda Jones
"Wendy is courteous and super helpful. 100 percent in customer service. Thanks Wendy for giving me such a good rate in auto insurance!"
We responded:
"Belinda, thank you for your wonderful review! I'm happy to hear that Wendy provided you with courteous and helpful service. It's great to know she was able to get you a good rate on your auto insurance. We appreciate your feedback. - Rob Semans - State Farm Insurance Agent, Winter Haven, FL"